Privacy Policies

Does my website need a privacy policy?

All organisations that have an annual turnover of $3 million or more have responsibilities under the Privacy Act. Additionally, some small business operators with a turnover of less than $3 million have obligations under the Privacy Act based on the primary functions of the business or what type of personal data is being handled. To view who has responsibilities under the Privacy Act, visit the Office of the Information Commissioner (OIAC) website [https://www.oaic.gov.au/privacy-law/rights-and-responsibilities].

Whether your organisation has responsibilities under the Privacy Act or not, ensuring that you collect, store and handle personal data in accordance with the Privacy Act is privacy best practice and can provide your visitors/clients with additional assurance when they visit your website or engage your services.

What do your policies cover?

In short, Australian websites. Our policies are created to comply with the framework set out in in section 1.4 of Australian Privacy Principle 1 – open and transparent management of personal information, as well as promoting the availability and ease of access to your website privacy policy as per clauses 1.5 and 1.6.

Can’t I just copy and paste from another website?

Privacy best practice is about ensuring that you collect, handle and store personal information in accordance with applicable laws, and that your privacy policy notifies your visitors that you will do so. As such, a privacy policy needs to reflect how you collect, store and handle personal data, and not how another organisation does in accordance with potentially non-Australian privacy law.

If I buy a privacy policy, will my website be compliant with applicable privacy laws?

No, a privacy policy is there to explain to visitors what systems you have put in place in to collect and protect their privacy as well as what you do with the personal information you collect.

I don’t see a service that I need, how can I request it to be added to the list?

On the off chance that you can’t see a particular service that you need, click here to request one and we’ll fulfil it, where possible, usually in around 36-48 hours.

What happens if I make changes to my site? Do I need another policy?

This depends on the types of changes you make to your site. Basic content changes do not require you to update to your policy. However, if you changed the way that you as a business collect, store and disclose the personal information of your visitors, then you ought to update your privacy policy and alert your visitors of you new procedures.

Payment

What happens when I pay? When will I get my privacy policy?

Your privacy policy is ready for viewing immediately following payment, in a variety of formats from the dashboard.

Are there any reoccurring costs?

No, the last thing you want is to pay a monthly or annual fee. Our cost is upfront and one-off so that you can get on with running your business.

I’ve just paid, but I realise I’ve made a mistake with my details, can you help me?

Of course, we’re all human and these things happen. Simply send us an email at [email protected] and we’ll respond as soon as possible.

What are my different payment options?

All major cards accepted including PayPal, encrypted by 2048bit security.

Partners

How do I know if I qualify for partner rates?

Our partner program is for businesses that design or build websites for other people. If you’re not sure, just ask at [email protected].

How much should I charge my clients?

That’s really up to you. We find that most partners will charge their clients the consumer rate ($99) plus a small fee on top to cover their time and efforts.

Are there any fees or commitments in joining the partner program?

No, there are no fees or commitments, you are free to use the service as necessary.

Our Policies

I’ve made a mistake entering my details and now the policy is incorrect, can you help?

Of course, we’re all human and these things happen. Simply send us an email at [email protected] and we’ll respond as soon as possible.

I’m not happy with the product, do you have a refund policy?

We’re happy to provide a refund on the basis that the privacy policy has not been downloaded and used. If you do have a concern and would like to receive a refund, be sure to email us at [email protected].

If I buy a privacy policy, will my website we compliant with applicable privacy laws?

No, a privacy policy is there to explain to visitors what systems you have put into place in to collect and protect their privacy, as well as what you do with the personal information you collect.

Support

I'm not sure how to put the privacy policy on my site. Can you help?

Yes. For a small fee, we can input the policy onto your site, and make sure that the necessary links to the policy are there, as well as match the typography and styling of the site. For more information, or to use this service, please contact us here. Please be aware that we will need temporary FTP and/or administrator rights to your site to allow us to set up the relevant menus and insert the privacy policy.

I’ve bought a privacy policy but I’m not sure if it best reflects how my website operates.

Your privacy policy is a reflection of how you store and handle personal information. If your website is not performing in accordance with the 13 Australian Privacy Principles, then we recommend you use the principles as a starting point to ensure compliance.